Refund policy

Refund & Return Policy — The Hayloft

We want you to love your purchase. If something isn't right, we're happy to help.

Returns

- You have 30 days from the delivery date to request a return.

- Items must be unused, unwashed, and in their original condition with tags attached.

- To start a return, email us at jsowers7904@gmail.com or call (304) 695-0018 with your order number.

Return shipping

- Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or was the wrong item — in those cases we cover it.

Refunds

- Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days.

- Shipping charges are non-refundable.

Final sale

- Items marked as final sale cannot be returned or exchanged.

Damaged or wrong items

- Contact us within 14 days of delivery at jsowers7904@gmail.com or (304) 695-0018 and we'll make it right with a replacement or refund.